General Shipping Information
All Orders placed before 4:00pm EST will be shipped the same business day. Any orders after 4:00pm EST, will be shipped on the next business day.
We will not process orders that for items that are not currently in stock.
SHIPPING TO MULTIPLE ADDRESSES
All orders will be shipped to a single address. If you wish to ship to multiple addresses, the orders must be processed independently.
CAN I CHANGE MY DELIVERY ADDRESS AFTER MY ORDER HAS BEEN SHIPPED?
If you have received your tracking information by email, we cannot change the delivery address. If you have not received a tracking number, we will do our best to accommodate any changes to your order but we can not guarantee changes can always be made.
BlacktipH.com uses different carriers to make sure your items arrive to you on time:
- United Parcel Service (UPS)
- United States Postal Service (USPS)
- Canada Post
- DHL Express
Please Note: We use U.S. Postal Service for P.O. Boxes, APO and FPO addresses.
For U.S. addresses, FedEx does not count Saturdays, Sundays, or Federal Holidays in their guaranteed delivery time. USPS does include Saturdays for delivery to most areas but does not count Sundays or Federal Holidays; their estimated days for delivery are also not guaranteed. Business days do not include weekends.
TRACKING YOUR ORDER
Once your order has been shipped and the carrier has generated a tracking number, you will be emailed the tracking information. Tracking information is available within your account. International orders sent through USPS do not guarantee tracking after they leave the US.
If you have any shipping concerns please email us at firstname.lastname@example.org for assistance. Tracking numbers are not active until the shipping provider scans the package. This may be as late as 7 or 8 PM (depending on the time zone).
DAMAGED OR LOST PACKAGES
All damaged packages must be reported to us within one (1) business day of receipt. These packages will be reported to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved. If your package is lost, please contact us as soon as possible at email@example.com so that we can work with you to resolve the issue. We request that you check with all family members, co-workers, neighbors, or any other person that may have accepted or stored the package before reporting that it is lost or missing. If you live in an apartment complex, please check with the front office to see if it was received by them.
ACCURATE ADDRESS INFORMATION
Our shipping methods are only as accurate as the information that we are given. Please verify all of your shipping and billing information when placing your order. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order.
DELIVERY OF YOUR SHIPMENT
Typically, your package is left in a safe location if no one is available to receive it; however, it is ultimately up to the individual driver if he/she feels comfortable leaving the package without a signature. USPS drivers will leave your package in your mailbox, but if the package does not fit they will leave it at your door.
IMPORT DUTIES, FEES, AND TAXES
All orders shipping to a destination outside of the USA are subject to the import duties, fees, and taxes of the destination country.
Delays in delivery may occur if your package is randomly selected by your country’s Customs Department or Agency for inspection.
We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible.
We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package.
- Please note that it is your responsibility to obtain any necessary governmental permission and/or documentation for import approval, as well as to verify and pay all import charges including duties, fees, and taxes.
SELECTING A CARRIER
We strongly recommend that you choose a carrier that you are familiar with.
- FedEx International offers premium and reliable expedited delivery service to many countries with a delivery time ranging from 1 to 5 business days depending on service you choose. Tracking is available for most destinations and an estimated delivery date is also available. For FedEx specific international shipping information please visit: FedEx Global Trade Manager.
USPS International offers affordable and proven international delivery service to many countries with a delivery time ranging from 3 business days up to 2 months depending on the service you choose but the delivery date is not guaranteed. However, due to the fact that USPS uses the Postal Service for the country of import for final delivery, certain charges are waived for some countries. For USPS specific international shipping information please visit: Index of Countries and Localities.
- FedEx and USPS both work to clear your package through Customs and have brokers that work to facilitate the clearance process, but no service can guarantee all packages will reach their final international destination.
In the event that a package is detained or refused at time of import by the country’s Customs Agency for any reason, we will credit a full refund of the order less the total shipping charges including any return charges. This refund is processed when the order is returned to us. If an order/package is refused and sent back to us with outstanding charges incurred during delivery, we will apply all charges to the purchaser’s account and deduct the charges directly from the credited amount due to you for the return upon receipt of the returned package.
USPS is the only carrier that will return your package if it cannot be cleared through Customs without you or us incurring additional charges.
BlacktipH.com accepts the following payment methods:
- Credit cards, including American Express, Discover, MasterCard, and Visa
- Google Pay
- Amazon Pay
- BlacktipH Gift Cards and eGift Cards (gift cards cannot be used to purchase other gift cards)
BlacktipH.com does not accept the following payment methods:
- COD (Cash on delivery)
- Purchase Orders
- FSA Cards
- Gift cards from other merchants
- International Credit Cards
Electronic Benefits Transfer (EBT)
MIXING PAYMENT METHODS
- You cannot mix any payment type with PayPal
- Gift cards cannot be used to purchase other gift cards
- Two credit/debit/prepaid cards cannot be used at one time